Policy / Trust
Cancellation Policy
Clear information for a considered enterprise relationship.
Requesting a change
Contact the AURA team about cancellation, renewal or scope reduction, identifying the relevant agreement and authorized contact.
Agreement-specific treatment
Notice periods, effective dates, outstanding charges, data export, retention and service access after cancellation must be established in the customer agreement.
Implementation work
Treatment of completed configuration, migration, training or custom work requires the agreed statement of work.
Approval required
No cancellation deadline, fee or automatic renewal condition is established by this draft. These decisions require commercial and legal approval.
Version: V11 review draft · 24 September 2026
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