Policy / Trust
Support Policy
Clear information for a considered enterprise relationship.
Contact and context
Use info@auraerpos.com and describe the affected workflow, observed behavior and impact. Do not email passwords, API keys or confidential tenant exports.
Scope of assistance
Support coverage, service hours, severity definitions, response targets and escalation contacts depend on the purchased service scope.
Access and ownership
Account and role requests should go through the organization’s authorized administrator. Technical access must be approved and appropriately scoped.
Approval required
No 24/7 coverage, uptime guarantee or response SLA is promised by this draft. The operating support process and service commitments require approval before launch.
Version: V11 review draft · 24 September 2026
YOUR NEXT STEP
Have a question?
Explore the right scope with the AURA team.